Privacy Policy & GDPR Statement

1. Overview and Data Controller Identity

PrimeNode operates exclusively as a B2B infrastructure monitoring provider. In the context of the General Data Protection Regulation (GDPR), PrimeNode acts primarily as a Data Processor for the endpoints monitored and incident alerts routed through our network, and as a Data Controller only for the direct billing and account information of our enterprise clients.

2. Data Collection and Processing Modalities

We enforce strict data minimization principles. We only collect the necessary information required to monitor server health and dispatch incident reports:

• Administrative Data: Authorized organizational emails, billing details, and API authentication credentials.
• Monitoring Data: Target URLs, API endpoints, IP addresses, and the expected response payloads required to verify uptime.
• Telemetry: Delivery statuses of alert emails, server latency metrics, and downtime logs strictly for network incident reporting.

3. Data Retention and Ephemeral Logging

To comply with data protection standards, PrimeNode utilizes ephemeral logging for alert routing. Routine operational logs and webhook routing metadata are automatically purged from our active clusters within 72 hours. We do not maintain long-term archives of email transit data. Uptime history is stored strictly for client dashboard reporting.

4. Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights regarding the information where we act as a Data Controller:

• The Right to Access: You can request copies of your personal data.
• The Right to Rectification: You can request that we correct any inaccurate information.
• The Right to Erasure (Right to be Forgotten): You can request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You can request that we restrict the processing of your data.

5. Compliance Inquiries

To exercise any of these rights, or for inquiries related to our GDPR compliance and upstream sub-processor agreements, please contact our Data Protection Officer (DPO) at privacy@primenode.digital.