Terms of Service & Acceptable Use

1. Scope of Service

PrimeNode provides uptime monitoring, endpoint verification, and deterministic incident alert routing exclusively for B2B engineering environments. By provisioning an account or utilizing our API, you enter into a binding agreement governed by these terms.

2. Zero-Tolerance Acceptable Use Policy (AUP)

PrimeNode maintains a strict, zero-tolerance policy against network abuse. Our email infrastructure is engineered and reserved solely for transactional monitoring events (e.g., server downtime alerts, SSL expiration warnings, incident reports). The following activities are unconditionally prohibited:

• Marketing & Bulk Distribution: Sending newsletters, promotional material, or any form of unsolicited bulk communications.
• Cold Outreach: Utilizing alert protocols for B2B or B2C sales outreach.
• CAN-SPAM & GDPR Violations: Any transmission that violates the CAN-SPAM Act of 2003, the GDPR, or equivalent international anti-spam legislation.

Any detection of non-alert or promotional payloads routing through our network will result in immediate API revocation without refund, and incident reports will be shared with our upstream network providers.

3. Target Authorization

You may only monitor servers, applications, and APIs that you own or have explicit authorization to test. Utilizing our nodes to conduct Distributed Denial of Service (DDoS) simulations, penetration testing, or unauthorized continuous high-frequency polling against third-party servers is strictly forbidden.

4. Service Level Agreement (SLA) & Liability

PrimeNode targets a 99.999% uptime for our core monitoring nodes. We are not liable for downstream delivery failures of incident alerts caused by recipient server policies, invalid endpoint configurations, or actions taken by our upstream providers due to AUP violations.

5. Termination

We reserve the right to suspend or terminate services instantly upon detection of abuse, unauthorized endpoint testing, or non-compliance with our technical standards. Legitimate clients may terminate their service at any time by deprecating their configuration in the management interface.